Returns & Exchanges

At Mojotone, we stand behind our high-quality electronic components and gear with a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist with a seamless exchange or refund process.

1

Request an RMA

Contact our customer support team to request a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.

2

Pack Securely

Place the items in their original packaging, ensuring all tubes, transformers, or components are properly padded to prevent damage during transit.

3

Label and Ship

Clearly write your RMA number on the outside of the box and ship the package using a trackable carrier to the address provided by our team.

4

Inspection and Refund

Once our technicians inspect the returned electronics for original condition, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing